Please allow 1-3 working days for dispatch from the date of placing your order. This is to allow us time to check stock availability, inspect the quality of the item and process it for delivery.
We will endeavour to meet any given date for delivery however we cannot be held responsible for any delays beyond our control. If we are unable to make the expected delivery date we shall inform you by email or phone as soon as possible.
Once dispatched all orders are fully insured by Royal Mail or ourselves until they have been delivered and signed for.
As soon as your order has been delivered, or confirmed as having been delivered by Royal Mail, then you will be responsible for them.
Special delivery & recorded delivery:
All orders for items that total over £100 are automatically sent Special delivery. Special delivery is guaranteed next day delivery before 1pm; however this can be subject to unpredictable delays, depending on royal mail. If your order is dispatched on Friday it isn’t guaranteed for Saturday – if this is required send us a email and we can send it for delivery Saturday delivery, this may incur extra cost.
If you place your order after 4pm, it will not be dispatched until the next working day.
In the unlikely event that you do not receive your order within a week, you must allow 21 days before we can send a replacement if the item is lost in the post. This is because we have to wait for 15 working days before we can chase up missing items with Royal Mail.
In exceptional circumstances we may send out a replacement at our discretion but would require the original item to be returned to us if it arrives after a replacement has been sent.
Returns will not be accepted without first contacting us to arrange for a return/exchange/refund. Contact us by email or telephone (01989 768667) to arrange a return. Items sent without an order number, name & address and written reason for return in with the item cannot be processed. It is impossible for us to identify a returned item without the original order number or address. Please send an item by at least recorded delivery as we cannot be responsible for items lost in the post.
If you are not satisfied with your purchase, in addition to your statutory rights we offer you 7 working days from the date of receiving your order to change your mind and return the item to us for an exchange or refund.
To qualify for this, the item must be in absolutely unworn and brand new condition and must be returned with the original box, instructions, guarantee and any extras i.e. (CD’s etc). In these cases we refund the original order amount, minus any additional delivery options selected at checkout (for example next day, Saturday or 9am delivery).
Items returned due to defects outside the 7 day period will either be repaired or exchanged on a like for like basis, depending on the item’s condition. (If an item shows signs of wear and tear, marks etc., the only option is repair) Defective items are only refunded if the item cannot be reasonably repaired or replaced. The guarantee must be included with items that are being returned for repair. Return postage is refunded for defective items returned to us within 30 days of purchase only. Return postage is not refunded for items being returned for reasons other than defects.
The return address is as follows:
3 The Maltings
If you wish to exchange a purchase for another item, please email or call.